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Certified Data Center IT Manager - DCITM™ are trademarks of DCQSA (Data Center Quality & Standards Association). All rights reserved.
Certification Details
Certified Data Center IT Manager (DCITM™)
Overview
The CDFOS® (Certified Data Centre Facilities Operations Specialist) is a three-day training program designed to provide participants with a comprehensive understanding of how to manage daily operations within a mission-critical data centre environment. The course helps learners develop the essential skills required to support routine operational activities and maintain stable, reliable facility performance.
Participants will learn what operational processes need to be established, the key components of those processes, and how to effectively carry out day-to-day operational tasks. The program is fully aligned with the Data Centre Operations Standard (DCOS), ensuring consistency with recognized industry practices.
The Certified Data Center IT Manager (DCITM™) is a foundational credential awarded by DCQSA to professionals who have demonstrated core competency in project frameworks
E-Course Duration: 20 to 25 Hours
Exam Code: DCITM™-001
Exam Information
The exam comprises of 100 Multiple Choice Questions out of which the candidate needs to score a percentage of 70% (70 out of 100 correct) to pass the exam.
The total duration of the exam is 1 hour 30 Minutes (90 Minutes).
- The exam is conducted in AI-proctored mode and can be taken anytime, anywhere within an eight-month validity period.
- Upon purchasing the Premium Package or an Exam Voucher Code, a voucher code with two attempts will be assigned to your login profile under the "My Vouchers" tab. You can then take the exam through the "My Exam(s)" tab in your profile. To take the exam, simply apply the voucher code.
- The Exam Voucher included in the Premium Package or purchased separately is valid for two (2) attempts. If you are unable to pass the exam within these two attempts, you can purchase a new voucher code, which will grant you an additional two attempts.
- Kindly Note: The voucher will not be valid for a second attempt if you pass the exam on your first attempt.
The Certified Data Center IT Manager - DCITM™® Certificate is valid for life.
DCITM™® is a Registered Trademark of DCQSA.
Note: The Certified Data Center IT Manager - DCITM™® Certification has a pre-requisite (Completion of an E-Course is mandatory from DCQSA) as maximum number of questions are drawn from the E-Course in the actual exam.
Course Outline
Module 1 – Introduction to IT Operations
- Overview of IT systems operations
- Roles and responsibilities in system management
- Importance of reliability, performance, and security
- Introduction to operational environments
Module 2 – System Administration Fundamentals
- Operating system basics (Windows/Linux concepts)
- User and access management
- File systems and storage management
- Basic system configuration and maintenance
Module 3 – System Monitoring and Incident Handling
- Monitoring tools and techniques
- Identifying system performance issues
- Incident detection and response process
- Basic troubleshooting methods
- Logging and alert management
Module 4 – Networking Fundamentals
- Introduction to networking concepts
- IP addressing and DNS basics
- Network devices and functions
- Connectivity troubleshooting
Module 5 – Automation and Scripting Basics
- Introduction to automation and scripting
- Basic scripting concepts
- Task automation principles
- Efficiency improvements through automation
Module 6 – Security Fundamentals
- Basic cybersecurity principles
- Access control and authentication
- System hardening concepts
- Common security risks and mitigation
Module 7 – Cloud Infrastructure Basics
- Introduction to cloud computing concepts
- Overview of cloud service models
- Basic cloud system operations
- Cloud monitoring fundamentals
Module 8 – Practical Operations and Career Skills
- Hands-on operational practices
- Real-world system management scenarios
- Best practices for uptime and performance
- Career pathways in IT operations and DevOps