Certified Data Center Operations Manager (DCOM™)

Certified Data Center Operations Manager (DCOM™)

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Overview

The CDFOM® (Certified Data Center Facilities Operations Manager) is a three-day program designed to provide data center managers with comprehensive knowledge of operational management, covering everything from planning and execution to monitoring and reporting activities. It simplifies the challenges of running a high-availability, mission-critical facility by presenting them as structured and manageable processes.

The course content is aligned with internationally recognized standards and incorporates industry best practices drawn from experienced professionals who have managed large-scale data center environments. As an intensive program, it delivers substantial insights and practical knowledge, helping participants enhance the performance and efficiency of their data center operations.

The curriculum is fully aligned with the Data Center Operations Standard (DCOS), ensuring relevance to current industry expectations.

The Certified Data Center Operations Manager - DCOM™ is a foundational credential awarded by DCQSA to professionals who have demonstrated core competency in project frameworks

E-Course Duration: 10 to 15 Hours

Exam Code: DCOM™-001

Exam Information

The exam comprises of 40 Multiple Choice Questions out of which the candidate needs to score 70% (28 correct out of 40) to pass the exam.

The total duration of the exam is 1 hour (60 minutes).

  • The exam is conducted in AI-proctored mode and can be taken anytime, anywhere within an eight-month validity period.
  • Upon purchasing the Premium Package or an Exam Voucher Code, a voucher code with two attempts will be assigned to your login profile under the "My Vouchers" tab. You can then take the exam through the "My Exam(s)" tab in your profile. To take the exam, simply apply the voucher code.

  • The Exam Voucher included in the Premium Package or purchased separately is valid for two (2) attempts. If you are unable to pass the exam within these two attempts, you can purchase a new voucher code, which will grant you an additional two attempts.
  • Kindly Note: The voucher will not be valid for a second attempt if you pass the exam on your first attempt.

Certified Data Center Operations Manager (DCOM™)® Certificate is valid for life.

DCOM™® is a Registered Trademark of DCQSA.

Note: Certified Data Center Operations Manager (DCOM™)® Certification has no pre-requisites (Completion of an E-Course is not mandatory from DCQSA), but we highly recommend doing the E-Course as maximum number of questions are drawn from the E-Course in the actual exam.

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Course Outline

Module 1 – Data Center Operations Overview

  • Introduction to data center operations
  • Roles and responsibilities of operations management
  • Key operational objectives
  • Understanding high-availability environments
  • Overview of operational risks

Module 2 – Planning and Documentation

  • Importance of operational planning
  • Standard operating procedures (SOPs)
  • Method of procedures (MOPs)
  • Emergency operating procedures (EOPs)
  • Documentation and record management

Module 3 – Monitoring and Control

  • Monitoring systems and tools
  • Key performance indicators (KPIs)
  • Alarm handling and escalation processes
  • Reporting and data analysis
  • Maintaining operational visibility

Module 4 – Maintenance Management

  • Preventive and corrective maintenance
  • Maintenance scheduling strategies
  • Vendor and contractor management
  • Risk mitigation during maintenance
  • Maintenance documentation and tracking

Module 5 – Incident and Change Management

  • Incident identification and response
  • Root cause analysis
  • Change management processes
  • Minimizing operational disruptions
  • Continuous improvement practices

Module 6 – Capacity and Availability Management

  • Capacity planning and forecasting
  • Resource utilization
  • Ensuring service availability
  • Redundancy and resilience strategies

Module 7 – Compliance and Standards

  • Overview of relevant standards and frameworks
  • Alignment with Data Center Operations Standard (DCOS)
  • Audits and compliance requirements
  • Best practices in operations management
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Target Audience

  • Problem or Change Managers
  • Aspiring Problem or Change managers already working in education and seeking career progression
  • Aspiring Problem or Change managers working in the private sector looking for a change of career direction

Certified Data Center Operations Manager (DCOM™) are trademarks of DCQSA (Data Center Quality & Standards Association). All rights reserved.